Got a 55" Samsung tv, followed advice here to use the Disney+ app on the Samsung directly, instead of the SkyQ box version, and this seems to have fixed the issue for us. NOTE of course, the caveat is that as many Samsung owners know, you are short of the 2Gb memory you are meant to have (!), for storing apps etc, and must make room for the Disney + app to load, or even to enable the coded login process that involves 'a mobile device' as the Disney+ app says.
Hence, I kicked an app out of the Samsung 'home' horizontal list of apps, one we don't use much first. Only then would the login process using QR code on screen ,and a code after that using on-screen displayed digits.
That's it, thanks for everyone's help here. Issues Compounded by wind effects on the BT line - different symptoms, but you don;t know what's what at the time...Sky engineer came out, though it's pot luck to even get there depending on the sky support...Sky engineer agreed it seemed plausible it was a BT cable swinging in the wind, making Sky hub disconnect and reconnect repeatedly...BT Engineer unfortunately steadfastly refused to accept the logic that my bungee cords making the cable static in the increasing wind, successfully and immediately halting the wind-related hub reconnects, was an actual thing.
Thus, I had a difference of opinion, after that BT/Openreach engineer refused to acceot the logic of my fix/bodge. He said he'd trust his ten grand of diagnostics kit, over my £3 bungee cord fix/bodge. My view is the opposite - my fix/bodge is sos simple and so demonstrably connected with a successful fix of the hub reboots, it's unassailable. His kit, is designed to 'prove' the problem lies in kit either upstream or downstream of the BT part. The BT/Openreach engineer refusal to prioritise the user's experience over some very slanted tests, leads them to be pretty offensive, they end up outright saying your first-hand observation of symptoms and change of symptoms following your intervention, is silly/moot/nothing compared to their expertise and testing. !
This is not the first time I have had this BT/Openreach refusal to climb a pole, or to accept intermittent faults really exist, or can be due to a swinging cable in the wind. I could tell him about metal fatigue and so on, stress concentrators, but what's the point. I will re-attach the bungee when the wind kicks up enough to reboot the hub again. This is what happens when a monopolistic situation is permitted in an allegedly free-market situation.
That's truly it. I ought not to have to fault-find and fix our telecomms. One last point - according to Sky personnel's interrogation of our line records, it increasingly-badly disconnected and reconnected on the 5th, 6th and 7th of this month Sep 2024. It is indisputable the wind worsened in our area over those days, and that after my bungee attachment on the 7th, at 20:47 hrs, the reconnects/reboots almost immediately were wholly cured.
The BT engineer, ignored all this, which was stated to him. The mention of cross-referencing technical dropouts with weather maps for the area, had him virtually snort with derision. I told him it was arrogance, he got stroppy. Another terrible BT Openreach experience.
Good luck, I hope you only have problems within the sky and tv bubble!
IRM
