Discussion topic: Bill

This message was authored by: Louisemcneill · ‎03 Jul 2024

Wondering why you charged me twice for my broadband this month

This message was authored by: Daniel0210 · ‎03 Jul 2024

@Louisemcneill
In case you aren’t aware this is a customer to customer forum and you’re not contacting Sky Customer Services by posting on here.

Are the dates the same for both bills? Are you a new customer?

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: caesarome · ‎03 Jul 2024

@Louisemcneill

Have you made a manual payment and Sky have also taken it via your payment method you have set up on your account ?

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This message was authored by: Mark39 · ‎03 Jul 2024

@Louisemcneill welcome to the Community 🙂

In case you're not aware, we're mainly customers here and it's unlikely that Sky will reply to your post.

If you're new to Sky, the first two bills are 2 weeks apart - see Sky's help here: https://www.sky.com/help/articles/understanding-my-bills

Discussion topic: Bill

Bill

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