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Discussion topic: Bill increase

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This message was authored by: Michelle073

Bill increase

My bill has increased to much and I don't know why 

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This message was authored by: Daniel0210

Re: Bill increase

Posted by a Superuser, not a Sky employee. Find out more

@Michelle073 
If you haven’t recently changed your subscription, prices go up for either the annual price increase (April in the UK), when your discounts have ended, or a combination of the two.

Sky will have told you the date any discount was ending when you took it out so if it has ended you’ll be paying the full undiscounted price.

Perhaps compare a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.

If you’re no longer in a discounted minimum term, or its ending soon the best new discounts are normally acquired by calling Sky and negotiating or potentially amending your package which will now require a 24 month minimum term contract. Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are now harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by: SKY1992bf

Re: Bill increase

Posted by a Superuser, not a Sky employee. Find out more

@Michelle073  There are two main reasons price increases 

 

1 the annual price increase which is usually in April 

 

and

 

2 minimum term discounts ending, you would have been informed at the time of signing up when the discounts would expire 


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This message was authored by: GD1

Re: Bill increase

Posted by a Superuser, not a Sky employee. Find out more

@Michelle073  It's likely discounts have ended, have you checked your previous bills and compared to currect?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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