Bill charge tba

[Wsharp]

There is a charge of £24.95 on my bill this month with a reference'tba'. When I click on tba the date 22 December appears. I have no idea what this is for 

[caesarome]

@Wsharp 

I take it this charge didn't appear on last months bill, are you a Sky Mobile customer ?

[Wsharp]

This didn't appear on last months bill and I am a Sky mobile customer 

thanks

[caesarome]

@Wsharp 

Have you recently returned a mobile device for an upgrade or swap ?

[Wsharp]

Not returned or changed mobile

[caesarome]

@Wsharp 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Wsharp]

Thank you so much 

[Lisa-P1987]

Thanks for escalating this. We’ve sent Wsharp an invite to chat.

[Addie15]

Update-We are closing this session due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Wsharp]

Sorted thank you