03 Jan 2023 01:51 PM
Please i need to discuss my bill and ask for more time to pay or pay some now and set up a payment plan ,i lost my job and i just got a new one
thanks
03 Jan 2023 01:59 PM
Posted by a Superuser, not a Sky employee. Find out moreWe're customers here, I'm afraid. Probably best to give Sky a call, but do be aware they don't do payment plans.
03 Jan 2023 02:00 PM
Posted by a Superuser, not a Sky employee. Find out more@Floxie09 If you have a continuous payment method setup (direct debit or card) and first attempt fails Sky will automatically retry 10 calendar days later (so don't make a manual payment unless Sky requests you too) if that second attempt fails an automatic process of restrictions will kick in (which we've been told can't be overriden by sky cs agents) starting with tv followed a few days later by broadband if sky is your isp
if restrictions are imposed they won't be lifted until the outstanding payment is paid in full and a new continuous payment method is setup
Note: if you don’t have a continuous payment setup the 10 day grace period does not apply and therefore unless full payment due is showing as credit on your account by payment due date restrictions will be applied almost instantly
also note sky don’t do payment plans or promises to pay on active accounts I’m afraid
03 Jan 2023 02:01 PM
Posted by a Superuser, not a Sky employee. Find out moreAre your services already restricted?
03 Jan 2023 02:20 PM
Yes it is restricted
03 Jan 2023 02:21 PM
Please i need Sky Contact Number
03 Jan 2023 02:21 PM
Posted by a Superuser, not a Sky employee. Find out more
@Floxie09 wrote:Yes it is restricted
@Floxie09 In that case the following applies
If your account is restricted then unless you can get through via a number not linked to your account or by putting 141 before sky’s number then unfortunately you will need to do one of the following in order to remove the restrictions as sky won’t take your call until you do
1. Pay the outstanding balance in full (which you can do here https://www.sky.com/myaccount/bill/pay#M1014) and setup a new continuous payment method (which you can do here https://www.sky.com/myaccount/bill/change-payment-method#M1014) (services won’t be restored until the payment has cleared, so if payment is/was made on a weekend or bank holiday then it’s unlikely that payment will clear and services are restored until the next available working day)
Or
2. Pay all bar £25 (use the link posted above)(the unpaid £25 will be added to the next bill) and setup a new continuous payment method (use the link posted above) (services won’t be restored until the payment has cleared, so if payment is/was made on a weekend or bank holiday then it’s unlikely that payment will clear and services are restored until the next available working day)
Two important points about option 2
1. There is no guarantee that it will work as it depends on payment history
2. It is not applicable to mobile accounts
If your more than two weeks late in paying sky will insist on you paying next months bill in advance as well before restoring services
It is also important to note that sky don’t do payment plans I’m afraid (except on a legitimately closed account)
If you disagree with the billed amount it’s advised to pay it first to get service restored then you will be able to contact sky to dispute it and should sky agree an error has been made they will refund any overpayment
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