Bill Paid - Erro Message

[HollyFowler]

There are no bills outstanding this has been confirmed by sky on two occasions now. Everything will my payments are fine. Today is now the third time this has happened. Definitely be putting a complaint in this time as I'm fed up now 

[Mark39]

@HollyFowler have you made another manual payment?

[caesarome]

@HollyFowler 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[HollyFowler]

No, payment was by direct debit this month which came out absolutely fine 

[HollyFowler]

Yet again I'm getting this message on my tv. I'd appreciate some help again from a sky expert. 

[caesarome]

@HollyFowler 

Are you up to date with your billing ?

[HollyFowler]

Yes, I've always been up to date with billing since this problem started in January 

[caesarome]

@HollyFowler 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @HollyFowler.

[HollyFowler]

Hi, can someone please open up the chat again and I'm again having problems

[caesarome]

@HollyFowler 

What were you told on the last chat and what is happening ?

[HollyFowler]

That if I had the problem again to contact on here

[caesarome]

@HollyFowler 

I have escalated your post again so look out for the chat bubble.

[Lisa-P1987]

Thanks for escalating this. We’ve sent HollyFowler an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[HollyFowler]

Hi, I am once again having the same problem. Can someone please help