Bill Paid - Erro Message

[HollyFowler]

I paid my bill in full on 29th January. A message has just popped up on my tv to state I am going to loose my sky channels. Can someone people advise why this is happening when everything is fully paid and online my balance is £0.00

[caesarome]

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@HollyFowler wrote:

I paid my bill in full on 29th January.

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Were you late in paying this bill as usually payments are automatically taken from whatever monthly payment method you have set up on your account so did you make a manual payment on this date ?

[HollyFowler]

Payment failed on 28th so I made a manual payment on 29th

[caesarome]

Did the payment fail via a direct debit because if it Sky will always try again 10 days later so if this is the case the payment you made doesn't go towards the bill but just puts a credit on your account so do you now see a credit on your account ?

[HollyFowler]

no I see no credit on my account.  I spoke to someone on 29th after seeing this message then on my screen and was told I had nothing to worry about as the bill had been fully paid. 

[caesarome]

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@HollyFowler wrote:

Can someone people advise why this is happening when everything is fully paid and online my balance is £0.00

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@HollyFowler 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @HollyFowler an invite to chat.

[HollyFowler]

Hi,

this was sorted however, the same message has now come up again! Can you please escalate this again for me?

thanks

holly 

[HollyFowler]

I paid my bill in full on 29th January. A message has just popped up on my tv to state I am going to loose my sky channels. Can someone people advise why this is happening when everything is fully paid and online my balance is £0.00.

I spoke to someone a couple of weeks ago regarding this query who took a look and said everything was fine and paid on my account and did a refresh which got rid of this message. However when switching the TV on this morning the error message has now appeared again

[Mark39]

Did you make manual payment? They're not required when you already have a direct debit or monthly card payment in place. If so, I suspect your manual payment has gone towards your next bill, leaving your current bill unpaid.

[caesarome]

@HollyFowler 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Mark39]

@HollyFowler no need for a new thread: it doesn'texplain the context of your previous engage,ent with Sky on this subject. I've added your post to your existing thread.

[Lisa-P1987]

Thanks for escalating this. We’ve sent HollyFowler  an invite to chat.

[HollyFowler]

Hi, can I please get some help regarding this again, as it is now the third time I have got this message on my tv and it's getting beyond a joke now 

[caesarome]

@HollyFowler 

What does your bill show here:

https://www.sky.com/bill/tv-broadband-talk

Is there a bill outstanding ?