Bill Page Restricted

[chioma16]

I want to view my bill but both the MySky webpage and app say the page is restricted. Can my query be escalated so that I can have this issue resolved?

[nchambers4]

I am logged in online but bilsa and payments blocked by  Bill Page Restricted and want to get access

[chioma16 · Accepted solution]

I was able to fix this issue by contacting Sky through their Whatsapp message service! An agent helped me regain access to the bills page and everything is working now. 

[caesarome]

@chioma16 

What did they do to fix it ?

[Mrjones2]

I can't view my bill as it keeps saying restricted please sort this out 

[caesarome]

@Mrjones2 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Mrjones2 an invite to chat.

[Tom-W19]

Hi @Mrjones2 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.