Balance in Credit - How do I get a refund?

[Dkp1]

Goo afternoon, 

I cancelled my contract last month and I am subsequently in credit by £78.00. 

The sky team on the phone said to contact you to claim that credit back. 

Please advise. 

Thank you. 

[Invisiblename]

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@Dkp1 wrote:

Goo afternoon, 

I cancelled my contract last month and I am subsequently in credit by £78.00. 

The sky team on the phone said to contact you to claim that credit back. 

Please advise. 

Thank you. 

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Not sure who "you" is, but it is certainly not your fellow customers on this forum.  Suggest you need to phone Sky

[Daniel0210]

@Dkp1 
Refunds usually take about 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

[Dkp1]

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@Daniel0210 wrote:

@Dkp1 
Refunds usually take about 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

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Thanks for your swift reply.

It is indeed £78.00 in credit (owed back to me).

I cancelled my direct debit to sky after I paid my last bill. If it is easier and quicker to re-set the payment method, that's fine.

Thank you.

[Daniel0210]

@Dkp1 

To see if they can help you I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Greenfingers001]

vThanks for escalating this. We’ve sent @Dkp1 an invite to chat.

[deliamuir86]

Hi, I have a credit balance on my broadband account. The payment method is still active. Please can I get a refund?

[Daniel0210]

@deliamuir86 

Is this credit because youve recently cancelled the subscription?

[deliamuir86]

Yes, cancelled in May. 

[Daniel0210]

@deliamuir86 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @deliamuir86.

[BC18]

Hi Sky - I'm having the same issue.

My account is in credit £81.29 which I'd like returned to my bank. 

Could I please get in contact with someone who can organise this for me?

Thanks

[SKY1992bf]

@BC18 We can get you some help here look out for a further reply to this thread in about 10 minutes

[SKY1992bf]

@BC18 To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome

[Brill+Gill]

Hi @SKY1992bf, thanks for escalating this. We’ve sent @BC18 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.