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Discussion topic: Balance in Credit - How do I get a refund?

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This message was authored by: Arafel92

Message posted on ‎17 Aug 2026 12:07 PM

Re: Balance in Credit - How do I get a refund?

@Brill+Gill Does the chat also close if there is no response from *yourselves* for 48 hours, as it’s been 26 already? 

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This message was authored by: Daniel0210

Message posted on ‎17 Aug 2026 12:10 PM

Re: Balance in Credit - How do I get a refund?

Posted by a Superuser, not a Sky employee. Find out more

@Arafel92 

The Messaging Team were particularly busy yesterday so there may be a delay. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
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Sky customer since 2001
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Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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This message was authored by: Arafel92

Message posted on ‎17 Aug 2026 06:18 PM

Re: Balance in Credit - How do I get a refund?

That's understandable (especially on a Sunday), I was mostly worried the chat was going to close before I receive a response. All sorted now though, thanks for your help! 

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