15 Jun 2024 03:30 PM
I need to speak with a support person, do Sky not provide human support on a Saturday or Sunday?
15 Jun 2024 03:34 PM
Posted by a Superuser, not a Sky employee. Find out more
@MaryAtt wrote:I need to speak with a support person, do Sky not provide human support on a Saturday or Sunday?
Yes, what's the issue you're trying to resolve?
15 Jun 2024 03:41 PM - last edited: 15 Jun 2024 03:44 PM
Posted by a Superuser, not a Sky employee. Find out moreIf you're in the ROI I believe Customer Services are closed at weekends.
17 Jun 2024 08:25 AM
I agree. If there is any problem I shouldn't have to air it on a public forum full of unepathetic people. I should be able to speak to customer service from my actual broadband provider. This is nonscence
17 Jun 2024 08:27 AM
Posted by a Superuser, not a Sky employee. Find out more
@Hlessiter wrote:I should be able to speak to customer service from my actual broadband provider. This is nonscence
You can. (Unless it's for non-payment where you have to pay first)
17 Jun 2024 09:00 AM - last edited: 17 Jun 2024 09:08 AM
Posted by a Superuser, not a Sky employee. Find out more
@Hlessiter wrote:
I should be able to speak to customer service from my actual broadband provider. This is nonscence
That would certainly be desirable, but unfortunately almost all domestic broadband customers choose their provider based on lowest price, which consequently drives down overall service levels for all users.
A business leased line would typically include 24-hour call centre provision with a defined maximum wait, at somewhere between five and ten times the monthly cost of a domestic connection.
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