Applied for sky switch credit. Not happened

[Jane561]

Signed Sky contract , for broadband and TV on 12/05/24. 

Was assured that BT final payment ,for contract break, would be paid by Sky. 

I sent proof of payment,  £173.35, and final demand from BT to Sky credit switch on 12/06/24. 

No contact from Sky and now paying subscriptions that I was assured would be credited to me.

Thank you

[Mark39 · Accepted solution]

It can take up to 90 days for the credit to be paid: https://www.sky.com/help/articles/switching-credit-offer

[Jane561]

Thanks. I'll wait to see what happens in a couple of months. 

[Beth241]

Did you get this solved ? I've been told mine was credited to my account however can't find it anywhere 

[caesarome]

@Beth241 

If the credit has been applied you should see it via your billing account:

https://www.sky.com/bill/tv-broadband-talk