Almost impossible to cancel sky tv

[Daniel0210]

@Joe90sw 

We've already provided advice regarding you cancelling your payment method. 

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@Daniel0210 wrote:

@Joe90sw 

Cancelling your payment method will definitely not help you. Services will be restricted, late payment fees will be added, you won't be able to talk to Sky, Sky will eventually involve a debt collection agency and you can't cancel when services are restricted due to non payment. 

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[Joe90sw]

Lol. Yes you havem but you've offered no help on how to get away from sky when my anxiety causese issue when dealing with call centres.

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Moderator note: Removed innapropriate remarks.

[Kelsingra]

Hey @Joe90sw 

I am afraid we don't have any other options for cancelling your contract than what we already advised.

If you would like, you can make a formal complaint following the instructions the sky.com website:

https://www.sky.com/help/articles/how-to-make-a-complaint

Thanks,

[Joe90sw]

So as I said then, because of my mental health issues I am now stuck with sky until I die? Can you confirm this please?

[Joe90sw]

And this behaviour seems justified to you does it?

That your company can make it impossible for ME to leave and because I signed a contract many years ago then tough on me and my issues?

How can you (removed) people think this is acceptable behaviour from a multi billion pound corporation?

Its disgusting and utterly deplorable the way you conduct yourselves.

Takee to court and I'll explain all this to the judge and the papers as I've documented all this to your company but all you do is tell me to speak to you, which I am physically unable to do 

Moderator note: Removed innapropriate remarks.

[Daniel0210]

@Joe90sw 

Incorrect. The options for cancelling have been explained earlier in the thread. Many customers, for various reasons, manage to successfully cancel daily without an issue. 

[Mark39]

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@Joe90sw wrote:

So as I said then, because of my mental health issues I am now stuck with sky until I die? Can you confirm this please?

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You haven't said before that your mental health issues completely preclude you calling. Before it was make it difficult. If you can't call at all, you could register with Sky's Accessibility team who offer additional help for those with cognitive disorders.

[SKY1992bf]

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@Mark39 wrote:

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@Joe90sw wrote:

So as I said then, because of my mental health issues I am now stuck with sky until I die? Can you confirm this please?

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You haven't said before that your mental health issues completely preclude you calling. Before it was make it difficult. If you can't call at all, you could register with Sky's Accessibility team who offer additional help for those with cognitive disorders.

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@Joe90sw 

https://www.skyaccessibility.sky/

[Joe90sw]

Appreciate your efforts. I'll give this a go but just looks like another, "fill this out and we'll do nothing for you" form.

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Moderator note: Removed unfounded allegations.

[Kelsingra]

Hi all,

I am locking this thread down as we have provided all the advise that we can on the Forum. 

I am really sorry, that we can't give any further support on the Community Forum about cancellation.

Here is a summary of the options that we provided:

Cancellation process:

You can find more information about Broadband cancellation here: 

https://www.sky.com/help/articles/cancel-sky-broadband

You can find more information about TV cancellation here:
https://www.sky.com/help/home/your-account/my-account-and-subscription/cancelling/cancel-my-subscrip...

Raise a complaint:

If you are not happy with any of the options provided on the cancellation help page, you can raise a formal complaint here (you can choose from multiple online options):

https://www.sky.com/help/articles/how-to-make-a-complaint

In case of any disabilities:

You can get registered with our Accessibility Team, who can give you extra support. You can get more information about them here:

https://www.skyaccessibility.sky/

I would like to ask everyone to please be mindful about our T&Cs and community rules.



Thank you for your understanding and for getting involved in our Sky Community. 🙂