Added TV to my account and have lost VIP status from platinum to silver?

[karlbo]

i have added TV and broadband to my sky account which i have had for many years and my VIP status was Platinum, since changing the status has been reduced to silver? Why is this ? 

[caesarome]

@karlbo 

Before you added TV and Broadband to your account what services did you have from Sky ?

[karlbo]

I used to have Tv and broadband with mobiles. Then just mobiles and again Tv and broadband with mobiles. 

[caesarome]

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@karlbo wrote:

I used to have Tv and broadband 

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And when did you cancel this because if it was over 18 months or so then you will be a new customer when you returned so your former account will be closed hence the issue you are having.

[karlbo]

I have maintained the mobiles for the last 8 years. 

[caesarome]

When you first cancelled TV and Broadband, how long ago was this ?

[karlbo]

I cancelled Tv and broadband 3 yrs ago and went to virgin as sky fibre broadband failed on install and could t be fixed for 2 weeks. I work from home so not ideal and virgin installed in 48 hrs. 

[Bsageiv]

Same thing happened to me but after moving home. 
BAsically i moved with sky to stay with the same provider and they put my tenure to 0 xD what a joke

[Mark39]

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@Bsageiv wrote:

Same thing happened to me but after moving home. 
BAsically i moved with sky to stay with the same provider and they put my tenure to 0 xD what a joke

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If it concerns you, have you spoken to Sky about it?

[Bsageiv]

was chatting to an agent on the broadband team that said she was going to connect me to someone in the home team. After that the chat automatically disconnected me (not accidentally, happened twice).