Our first full sky bill has come in and is around £70 more than we were expecting. On the bill it looks like we are being charged the monthly amount for each part of the subscription, plus 20 days (we've had Sky installed for 20 days up to the billing date). If you pay an upfront fee of £20, why are being charged more than expected? We have no added anything or bought any add on.
Posted by a Superuser, not a Sky employee. Find out more
@LaurenPalmer If you’re a new customer your first couple of bills are usually higher, basically due to the dates they cover (more than the usual number of days). In effect you’ll be charged from the date of the activation up until the end of that billed month, and for the next month in advance. Check your future bills to see if they reflect the amount you were expecting. Also see these links https://www.sky.com/help/articles/understanding-my-bills and https://www.sky.com/manage/bill/future
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
