Account payments

[Spam]

I'd like to speak to someone.  I'm writing on behalf a family member who has been the victim of a huge scam, police are involved.  I can not write more here as it is an active police investigation.  How do I actually reach someone at Sky privately?  Thank you.

[PandJ2020]

You'll find Sky are only likely to talk to the account holder (unless you have PoA for example).

[Spam]

Thanks - we have the POA

[MightyQuinn]

Hi @Spam   Then you need to contact Sky.

[Spam]

Yes - how?!

[MightyQuinn]

Hi @Spam   Expand need more help at the bottom of this page. Sky Help | Sky.com

[peter-marlow+1966]

When you  call sky first make sure you  have the person  with that you are speaking  on behalf of, so call sky and when  the  automated message system says we have sent you a link would you like to use it say no and you will get to talk to an advisor I  do this whenever  I  want to talk to the guys at say and I  have  always  got through to  someone 

[Mark39]

@Spam you first need to register your PoA with Sky. See Sky's help here: https://www.sky.com/help/articles/third-party-assistance