Account in credit

[Shannon107]

I made a manual payment and you took the money again out my account so I've paid twice my account is in credit so need a refund

[GD1]

@Shannon107  You shouldn't be making any manual payments as you will have a recurring payment already setup either direct debit or card payemnt.  Making a manual payment won't stop your normal payment being collected.

The error is yours not Sky's

You will need to call them to request the refund.

[Daniel0210]

@Shannon107 
l’m afraid you aren’t speaking to Sky Customer Services by posting here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

If you have a continuous payment method set up (which you should have), you never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days. Either call or perhaps use social media (the links are at the bottom of this page).