Discussion topic: Account in credit
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Message posted on 02 Oct 2025 07:00 PM
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Account in credit
I made a manual payment and you took the money again out my account so I've paid twice my account is in credit so need a refund
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Message posted on 02 Oct 2025 07:03 PM
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Re: Account in credit
@Shannon107 You shouldn't be making any manual payments as you will have a recurring payment already setup either direct debit or card payemnt. Making a manual payment won't stop your normal payment being collected.
The error is yours not Sky's
You will need to call them to request the refund.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 02 Oct 2025 07:04 PM
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Re: Account in credit
@Shannon107
l’m afraid you aren’t speaking to Sky Customer Services by posting here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.
If you have a continuous payment method set up (which you should have), you never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.
If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days. Either call or perhaps use social media (the links are at the bottom of this page).
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
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