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Discussion topic: Account in credit

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This message was authored by karyl+60 This message was authored by: karyl+60

Account in credit

I recently cancelled sky and moved to another provider my latest bill is showing a credit how do I get this refunded 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Account in credit

Posted by a Superuser, not a Sky employee. Find out more

@karyl+60 
How recent is recent?

 

If your payment method is still active (used to pay Sky) refunds usually take up to 6 weeks from your last day of connection. If your payment method has been cancelled Sky will have to manually raise a cheque, usually involving a back office team, and post it to you so it’ll take longer. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
karyl+60
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This message was authored by karyl+60 This message was authored by: karyl+60

Re: Account in credit

Roughly 3  weeks ago 

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