Account & Billing
0

Discussion topic: Account in credit

Reply
karyl+60
What's this?
This message was authored by karyl+60 This message was authored by: karyl+60

Account in credit

‎18 Dec 2024 03:05 PM

I recently cancelled sky and moved to another provider my latest bill is showing a credit how do I get this refunded 

Report post
Post 1 of 3
44 Views
Reply
0 Likes
Reply

All Replies

Daniel0210
What's this?
Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Account in credit

‎18 Dec 2024 03:06 PM

Posted by a Superuser, not a Sky employee. Find out more

@karyl+60 
How recent is recent?

 

If your payment method is still active (used to pay Sky) refunds usually take up to 6 weeks from your last day of connection. If your payment method has been cancelled Sky will have to manually raise a cheque, usually involving a back office team, and post it to you so it’ll take longer. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Report post
Post 2 of 3
44 Views
Reply
0 Likes
karyl+60
What's this?
Topic Author
This message was authored by karyl+60 This message was authored by: karyl+60

Re: Account in credit

‎18 Dec 2024 03:09 PM

Roughly 3  weeks ago 

Report post
Post 3 of 3
39 Views
Reply
0 Likes
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion