Account in credit, refund

[caesarome]

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@Ashleighjenkins wrote:

she said she done it take 5 days but I would like double checked that refund been done should I call to ask ? as virtual assistant doesn't have the answer for me thankyou 

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@Ashleighjenkins 

Does the credit still show on your account ?

[Ashleighjenkins]

Yes it does

[caesarome]

@Ashleighjenkins 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Ashleighjenkins  an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Joanne911]

Hi. My account has also been closed and I am due a refund. Could you please assist me. Thank you

[Daniel0210]

@Joanne911 
Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply if it’s currently showing as a credit on your Sky account and whether the payment method is still active.

[Joanne911]

Hi yes if you could please do that for me so the refund is issued ASAP. I have been waiting around 5 weeks already. 

the direct debit has not been cancelled as of yet do the refund to original payment method should not be an issue. Thank you ☺️

[Joanne911]

Apologies yes it is still showing as credit on my account. 

[Daniel0210]

@Joanne911 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Joanne911]

Thank you very much for your help! 

[Lisa-P1987]

Thanks for escalating this. We’ve sent Joanne911  an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Sylas80]

Sky need to contact me.

I had been with sky for over 18 years, I left sky on the 25 March 2025.

I gave sky a month's notice out of courtesy. I was not obligated to do this as I was out of contract.

Yet sky still saw fit to remove funds from my account, an unauthorised transaction. 

My sky account is now showing as in credit, and that this will go towards my next bill, even though I now have no sky packages with sky.

This needs refunding back to the original payment method.

Kind regards,

[Daniel0210]

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@Sylas80 wrote:

Sky need to contact me.

I had been with sky for over 18 years, I left sky on the 25 March 2025.

I gave sky a month's notice out of courtesy. I was not obligated to do this as I was out of contract.

You were obliged to. If your discounts had expired you have to give 31 days notice when cancelling.

Yet sky still saw fit to remove funds from my account, an unauthorised transaction. 

It was authorised. The bills are generated 14 days before the payment date, so whilst you were still in a notice period. 

My sky account is now showing as in credit, and that this will go towards my next bill, even though I now have no sky packages with sky.

This needs refunding back to the original payment method.

Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

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[MightyQuinn]

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@Sylas80 wrote:

Sky need to contact me.

I gave sky a month's notice out of courtesy. I was not obligated to do this as I was out of contract.

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Hi @Sylas80   I'm afraid that Sky will not contact you on the back of a public community forum. Please see Welcome below. You also appear to be confusing minimum term with contract. Your contract would have only terminated after you had given the required 31 days notice of cancellation.

[Sylas80]

I've reached out to sky, for a sky employee to respond to me on here. Notice all the other times on this topic that a sky employee has responded. I'd expect the same customer service.

Also, notice on these community forums, all the other times that sky have obtained funds their not entitled to.

I'll have two choices...

If I'm left with no choice but to phone sky because of their mistake, I'll be charging the calls to sky, furthermore, if sky fail to refund the over payment they've taken and any extra costs incurred to me because of their mistake. I'll have no choice but to take them to a small claims court.

If sky can't be bothered to rectify their mistake, of obtaining funds they're not entitled to, then I'll just have to do a debit guarantee with my bank  [Removed]

Moderator notes: Removed campaigning and rude remarks