Account in credit, refund

[Daniel0210]

@Joanne911 
Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply if it’s currently showing as a credit on your Sky account and whether the payment method is still active.

[Joanne911]

Hi yes if you could please do that for me so the refund is issued ASAP. I have been waiting around 5 weeks already. 

the direct debit has not been cancelled as of yet do the refund to original payment method should not be an issue. Thank you ☺️

[Joanne911]

Apologies yes it is still showing as credit on my account. 

[Daniel0210]

@Joanne911 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Joanne911]

Thank you very much for your help! 

[Lisa-P1987]

Thanks for escalating this. We’ve sent Joanne911  an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Sylas80]

Sky need to contact me.

I had been with sky for over 18 years, I left sky on the 25 March 2025.

I gave sky a month's notice out of courtesy. I was not obligated to do this as I was out of contract.

Yet sky still saw fit to remove funds from my account, an unauthorised transaction. 

My sky account is now showing as in credit, and that this will go towards my next bill, even though I now have no sky packages with sky.

This needs refunding back to the original payment method.

Kind regards,

[Daniel0210]

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@Sylas80 wrote:

Sky need to contact me.

I had been with sky for over 18 years, I left sky on the 25 March 2025.

I gave sky a month's notice out of courtesy. I was not obligated to do this as I was out of contract.

You were obliged to. If your discounts had expired you have to give 31 days notice when cancelling.

Yet sky still saw fit to remove funds from my account, an unauthorised transaction. 

It was authorised. The bills are generated 14 days before the payment date, so whilst you were still in a notice period. 

My sky account is now showing as in credit, and that this will go towards my next bill, even though I now have no sky packages with sky.

This needs refunding back to the original payment method.

Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

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[MightyQuinn]

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@Sylas80 wrote:

Sky need to contact me.

I gave sky a month's notice out of courtesy. I was not obligated to do this as I was out of contract.

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Hi @Sylas80   I'm afraid that Sky will not contact you on the back of a public community forum. Please see Welcome below. You also appear to be confusing minimum term with contract. Your contract would have only terminated after you had given the required 31 days notice of cancellation.

[Sylas80]

I've reached out to sky, for a sky employee to respond to me on here. Notice all the other times on this topic that a sky employee has responded. I'd expect the same customer service.

Also, notice on these community forums, all the other times that sky have obtained funds their not entitled to.

I'll have two choices...

If I'm left with no choice but to phone sky because of their mistake, I'll be charging the calls to sky, furthermore, if sky fail to refund the over payment they've taken and any extra costs incurred to me because of their mistake. I'll have no choice but to take them to a small claims court.

If sky can't be bothered to rectify their mistake, of obtaining funds they're not entitled to, then I'll just have to do a debit guarantee with my bank  [Removed]

Moderator notes: Removed campaigning and rude remarks

[Mark39]

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@Sylas80 wrote:

I've reached out to sky, for a sky employee to respond to me on here. Notice all the other times on this topic that a sky employee has responded. I'd expect the same customer service.

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You've been offered the option of an online private chat with Sky's messaging team but haven't deigned to respond.

[Rachy1983]

My account is in credit and I'd like to refund but I can't seem to do this 

[Daniel0210]

@Rachy1983 

What's triggered the refund? Have you cancelled your subscription? 

[Dodger47]

I have cancelled my sky account all equipment returned, and an email received stating they have it. 

I am in credit and find it hard to get a refund.

I do t want to waste more money  by phoning them is there a link to access a refund from.

[Daniel0210]

@Dodger47 
Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm whether the payment method is still active.