Account in credit, refund

[Mark39]

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@Sylas80 wrote:

I've reached out to sky, for a sky employee to respond to me on here. Notice all the other times on this topic that a sky employee has responded. I'd expect the same customer service.

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You've been offered the option of an online private chat with Sky's messaging team but haven't deigned to respond.

[Rachy1983]

My account is in credit and I'd like to refund but I can't seem to do this 

[Daniel0210]

@Rachy1983 

What's triggered the refund? Have you cancelled your subscription? 

[Steveroughton]

I have just cancelled my broadband and the last bill shows a credit how long till I get my money back

[Daniel0210]

@Steveroughton 
Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply if it’s currently showing as a credit on your Sky account and whether the payment method is still active.

[Steveroughton]

Hi yes please and payment method is still active

[Daniel0210]

@Steveroughton 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent Steveroughton  an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.