Credit refund

[Dodger47]

Thanks for answering, I haven't cancelled my sky direct debit so they will have my details.

One point my last bill paid was in April, so my contract ended May what I gather they do refund in any 6 weeks is that cot, if so I will hang on. It's been about that now. 

[caesarome]

It should be refunded within 6 weeks but I would advise to go down the escalation route as that way you know that it will then be with you within 5 working days or so.

[Dodger47]

Ok, let's go 

[Dodger47]

I have not stopped my direct debit with Sky

[caesarome]

@Dodger47 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Dodger47]

I can't see the chat bubble.

[caesarome]

It should be at the bottom of this page so if you can't see it try using a different web browser.

[Dodger47]

All done thanks for your assistance 👍🏻

[Steveroughton]

I have just cancelled my broadband and the last bill shows a credit how long till I get my money back

[Daniel0210]

@Steveroughton 
Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply if it’s currently showing as a credit on your Sky account and whether the payment method is still active.

[Steveroughton]

Hi yes please and payment method is still active

[Daniel0210]

@Steveroughton 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent Steveroughton  an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Jase442]

Account is showing as in credit on last bill and states it will go on to my next bill, however I cancelled Sky Broadband. Told when cancelled I'd be credited but would like money refunded to bank account. Phoned but apparently all paid and no credit despite clearly showing on bills.