Account in credit -Refund

[MartinGoo]

Hi. We have switched to Sky Glass (2 months now) and still not received the refund! Please send this as soon as possible as we could've done without 2 lots of £99 coming out in one month! 

[caesarome]

Is the refund from you being a Sky Q customer, if so are you a Sky Broadband customer because if you are the credit will be used against your next broadband bill.

[Daniel0210]

@MartinGoo 

Presumably from Sky Q? If you also subscribe to Sky Broadband/Talk, the credit in the old account goes towards your Broadband payments. 

[MartinGoo]

@caesarome no we are not with Sky for Broadband 

[MartinGoo]

@Daniel0210 we are not with Sky for Broadband 

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to MartinGoo.

[Greenfingers001]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂