Billing

[Lelo123]

I've just paid £50 to my account which is only supposed to be £23 a month and have paid for 2 months which should only be £46 for the 2 month and sky have taking another £23 from my bank which that means I have now paid £73 and I can not afford this!! 

[Daniel0210]

@Lelo123 
If you have a continuous payment method set up you should never need to make a manual payment. A credit will now appear on your account for the amount you have overpaid. This will automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. If you want the overpayment refunded to you we can escalate your post to Sky to see if they can help. Let us know if you want us to do that.

I would suggest not making manual payments unless requested to by Sky as automated payments may not be prevented.