Account credit refund

[JordanManc99]

@caesarome The money is currently showing as credit in my account. I made a manual payment roughly 1 week ago to credit my account for the bill due on 8th April. A direct debit has then been taken today in regards to the payment due 8th April, so now my account currently has credit for one months payment. The next payment isn't due until 8th May, so ideally I'd like the credit refunded as soon as possible.

[caesarome]

@JordanManc99 

To get you some help with this I have escalated your post to the Sky Messaging team who will hopefully be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent an invite to chat.

[Mcreed]

Hi I made a manual payment but direct debit took it so payed 2x

[Daniel0210]

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@Mcreed wrote:
Hi I made a manual payment but direct debit took it so payed 2x

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@Mcreed 
If you have a continuous payment method set up you should never need to make a manual payment. A credit will now appear on your account for the amount you have overpaid. This will automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest not making manual payments unless requested to by Sky. If you want this payment refunded we can possibly get you some help on here so let us know.

[Tom-W19]

Hi JordanManc99

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Emma2921]

Argh, this has also happened to me... can I sort this online without ringing them? Emma clarke

[Daniel0210]

@Emma2921 

Is your overpayment showing as a credit on your account? 

[Emma2921]

yeah

[caesarome]

@Emma2921 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Emma2921.

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

[Kevanpriehd2404]

Hi I made a manual payment on the 1st oct and I didn't know that it was going to go out again I am in £71 in credit but now I'm short on money and need a refund I've tried contacting no reply @Mr+Flibbles+86 

[Daniel0210]

@Kevanpriehd2404 

You won't necessarily get a response from the Messaging Team if you tag them direct. 

If you have a continuous payment method set up you should never need to make a manual payment. Can you confirm the overpayment is showing on your account as a credit? If so, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.