Sky not recognised all my returned products

[wazsteer]

I have recently sent all my Sky equipment back in the provided packaging. I have recieved an email saying that Sky has not received one mini box and will charge me £52 if the box is not returned by the 25/10/23.

I have no reciept of contents sent back, but no longer have any Sky equipment as I packed all mini boxes and the 2TB Sky Q box in the same shipment. 

[caesarome]

@wazsteer 

To see if they can help you I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @wazsteer  an invite to chat.

[Mr+Flibbles+86]

We are still looking to help you Wazsteer. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks