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Discussion topic: Direct Debit

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This message was authored by Money+Money+69 This message was authored by: Money+Money+69

Direct Debit

Paid direct debit 1.12.2022 for £54 Changed to Sky Glass DD today for 58.00.  I specifically said that payment can only come out at the end of the month.  I am now overdrawn.  The stress I can do without 🤬🤬


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This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: Direct Debit

Posted by a Superuser, not a Sky employee. Find out more

The date of your first payment is dependent on when you activate Sky Glass. Explained here: https://www.sky.com/help/articles/bills-and-payments-sky-glass-first-bill-after-switching

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This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: Direct Debit

Posted by a Superuser, not a Sky employee. Find out more

The date of your first payment is dependent on when you activate Sky Glass. Explained here: https://www.sky.com/help/articles/bills-and-payments-sky-glass-first-bill-after-switching

Money+Money+69
Topic Author
This message was authored by Money+Money+69 This message was authored by: Money+Money+69

Re: Direct Debit

Thank you

This message was authored by Mary2609 This message was authored by: Mary2609

Re: Direct Debit

How long do direct debit take to clear on my account 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Direct Debit

Posted by a Superuser, not a Sky employee. Find out more

@Mary2609 

Payments aren't taken on weekends or bank holidays so depending when your normal payment date was it may be tomorrow or Thursday. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mark39 This message was authored by: Mark39

Re: Direct Debit

Posted by a Superuser, not a Sky employee. Find out more

@Mary2609 not really sure what you're asking. If you have a direct debit set up, Sky consider your payment to have been made successfully on the due date, unless your bank notifies them that it has failed.

This message was authored by gerry69 This message was authored by: gerry69

Re: Direct Debit

Last month  my direct debit failed . Sky blamed the bank while the bank blamed sky for not asking.

I eventually paid directly.

Again this month I have got a text from Sky  stating my DD has not been paid .

I have just contacted my bank they say no reqest has been made  In fact the last requet was made in August.

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