Account credit refund

[Kurt7]

I left sky and went to another provider and my account is in credit. I need to request a refund. 

[Daniel0210]

@Kurt7 
If your payment method is still active (used to pay Sky) refunds usually take up to 6 weeks from your last day of connection. If your payment method has been cancelled Sky will have to manually raise a cheque, usually involving a back office team, and post it to you so it’ll take longer.

If you wish we can try to help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do.

[Hannah140]

Hi, is it possible for you to raise this for me? 

[lettice]

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

Escalating a post to a Sky expert | Sky Community

[Hannah140]

Thankyou! 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent invites to chat.