Account credit refund

[Kurt7]

I left sky and went to another provider and my account is in credit. I need to request a refund. 

[Daniel0210]

@Kurt7 
If your payment method is still active (used to pay Sky) refunds usually take up to 6 weeks from your last day of connection. If your payment method has been cancelled Sky will have to manually raise a cheque, usually involving a back office team, and post it to you so it’ll take longer.

If you wish we can try to help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do.

[Hannah140]

Hi, is it possible for you to raise this for me? 

[lettice]

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

Escalating a post to a Sky expert | Sky Community

[Hannah140]

Thankyou! 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent invites to chat.

[Kurt7]

Hi, 

following on from this, I have not received a refund and the 6 weeks have passed. Are you able to raise a refund request for me?

many thanks. 

[caesarome]

@Kurt7 

Were you contacted by the messaging team back in December about this ?

[Kurt7]

No, I've not been contacted by Sky in relation to this. 

[caesarome]

@Kurt7 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Kurt7.

[Kurt7]

Hi,

apologies but it seems I have missed the cut off point. Can you refequest for me please. 

thanks. 

[caesarome]

@Kurt7 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Lisa-P1987]

Thanks for escalating this Kurt7 . We’ve sent an invite to chat.

[Gembelina]

Hi Could anyone please help me with this also? I've cancelled and have a credit on my account that I need to try and get refunded. Thanks