Account access

[Paula119]

I am unable to access the sky app, or web oage, once I have put in username and password, it states I am not authorised to access the app! When I went into the web page it states I have no accounts! But I infact hold 4? 

[caesarome]

@Paula119 

Are you new to Sky or have you returning after leaving for a year or more ?

[Paula119]

No I have had an account for years, I have sky q, laptop and date, phone cj tract, and I watch 

[caesarome]

Are you using a VPN, f so have you tried disabling it ?

[Paula119]

No.  Not using a vpn

[caesarome]

@Paula119 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Paula119 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.