Father moved to care home

[CPW2]

My father has moved into a care home and doesn't have the capacity to deal with cancelling his broadband/TV package. Can I 'take charge' of his account (I have Power of Attorney)? How do I go about cancelling his contract...I'm going to guess it can't be cancelled until the end of his contract despite these unforeseen circumstances. 

[MarkGoldsmith]

Hi @CPW2 this page here should be able to explain how you register the POA with Sky https://www.sky.com/help/articles/third-party-assistance

[SKY1992bf]

@CPW2  first you would need to register his account and POA with the accessibility team and then speak to them about cancelling 

https://www.skyaccessibility.sky/

[CPW2]

Thanks for your help.

Do you think I will be able to get the contract cancelled in these circumstances?

[SKY1992bf]

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@CPW2 wrote:

Thanks for your help.

Do you think I will be able to get the contract cancelled in these circumstances?

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@CPW2  As customers we can't say for certain as they use their discretion on a case by case basis 

[Doc5907]

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@CPW2 wrote:

My father has moved into a care home and doesn't have the capacity to deal with cancelling his broadband/TV package. Can I 'take charge' of his account (I have Power of Attorney)? How do I go about cancelling his contract...I'm going to guess it can't be cancelled until the end of his contract despite these unforeseen circumstances. 

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Hi @CPW2 

I had exactly the same situation last month with my mum moving into a home. After calling the number in the link below , I was able to completely cancel my Mum's Sky services (even though she was in contract) , no question asked.

I did not not have POA or anything but called them (without even knowing a/c no or password) in my mum's room in home and they were very helpful and understanding . within a week they they had sent me the returns packaging and her kit was sent back. job done.

https://www.sky.com/help/articles/contacting-sky-accessibility

[CPW2]

Thank you very much for that info. 

[CPW2]

Made the phone call today. All wheels are in motion. Didn't need passwords or PoA as you said. Very good service for the circumstances. Thanks again. 

[Doc5907]

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@CPW2 wrote:

Made the phone call today. All wheels are in motion. Didn't need passwords or PoA as you said. Very good service for the circumstances. Thanks again. 

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Good news @CPW2 . They are an excellent team 🙂