Discussion topic: 2 bills in one month
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Message posted on 14 Jul 2025 12:39 PM
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2 bills in one month
I am being charged twice in one month 14 days apart. Can't speak to a real person to query why. Virtual assistant is useless. All phone numbers are automated. Can anyone help please.
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Message posted on 14 Jul 2025 01:16 PM - last edited: 14 Jul 2025 01:33 PM
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Re: 2 bills in one month
If you are new to Sky then this is correct, as your first bill covers the period from your activation up to the second bill and the second one covers the next 4 weeks as you can read about here under the When you'll be charged for your first bills section::
https://www.sky.com/help/articles/understanding-my-bills
After that second bill you will then be billed monthly.
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Message posted on 14 Jul 2025 02:17 PM
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Re: 2 bills in one month
@Diane316 wrote:
All phone numbers are automated.
Yes, all calls to Sky start automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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