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Discussion topic: 2 bills in one month

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This message was authored by: Diane316

2 bills in one month

I am being charged twice in one month 14 days apart. Can't speak to a real person to query why. Virtual assistant is useless. All phone numbers are automated. Can anyone help please.

 

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This message was authored by: caesarome

Re: 2 bills in one month

Posted by a Superuser, not a Sky employee. Find out more

@Diane316 

If you are new to Sky then this is correct, as your first bill covers the period from your activation up to the second bill and the second one covers the next 4 weeks as you can read about here under the When you'll be charged for your first bills section::

 

https://www.sky.com/help/articles/understanding-my-bills

 

After that second bill you will then be billed monthly.

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This message was authored by: Daniel0210

Re: 2 bills in one month

Posted by a Superuser, not a Sky employee. Find out more

@Diane316 wrote:

All phone numbers are automated. 


@Diane316 

Yes, all calls to Sky start automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

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