Telephone landline not working

[Boc18]

My landline is not working phone dead completed all landline tests still dead. I have no Internet either how can I get this fixed?

[caesarome]

@Boc18 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thank you for escalating this. We have sent an invite to chat

[Krazykathryn]

Well, I've been and bought 2 different phones this week. One forehand one cordless.. Done all the tests, I have the phone in the back of the hub, all four lights are on. Adequate space from all appliances. All wiring brand new, and still no dial tone, engaged when trying to call internal. I'm at my wits end. I have an engineer booked but I can't see anything wrong, because it's a Master 5C splitter and the Hub is all fine and dandy and Wi-Fi is working great. 

[Krazykathryn]

Corded* not forehand ha ha.

[Mark39]

@Krazykathryn it does sound odd. As you have an engineer booked, it's probably best to wait to see what they say.

[Krazykathryn]

@Mark39 I just cannot fathom it, done a Master reset, the lot. No joy. Just going to wait til Tuesday see what the man says. 

[Mark39]

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@Krazykathryn wrote:

@Mark39 I just cannot fathom it, done a Master reset, the lot. No joy. Just going to wait til Tuesday see what the man says. 

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Let us know how you get on. We can ask Sky to follow,it ip with you then, if necessary.

[Krazykathryn]

@Mark39 I will do because I can see some people do have a similar problem sometimes, will update after my visit.Thanks.

[Tom-W19]

Hi Boc18

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Boc18]

Thanks Tom, I got in touch with sky by text message service they have arranged for an engineer to call to me in the next few days 

[Cooer]

• We can't phone out and when I ring our number from another phone it just keeps on ringing 

[caesarome]

@Cooer 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[dmy24]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂