Telephone landline not working

[Kylenadine]

My landline is not accepting calls, I'm very concerned I live on my own and depend upon it, please help

[Daniel0210 · Accepted solution]

Hi @Kylenadine You could try the troubleshooting on this link https://www.sky.com/help/diagnostics/fix-problems-with-your-phone/check-your-phone-line 
If it’s still not working after that come back and add another post to this one. If you are lucky a forum user with the relevant level may escalate your post to Sky. Sky can then check your line and if an external fault is discovered they can notify Openreach to fix.

[GD1]

@Kylenadine  As per @Daniel0210 If you run the tests and you get no further please post back & the forum can get you the right help.

[caesarome]

@Kylenadine 

I have escalated your post to Sky who will be in touch with you tomorrow regarding this via a blue bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Academy1945]

my land line is not working have done test to prove it is the line fault

[Academy1945]

my land line is not workingI  have done test to prove it is the line fault can you please check

[Daniel0210]

@Academy1945 
I have escalated your post to Sky who may get in touch with you later.

Look out for an email and also a blue speech bubble on the bottom of this forum page. Once the blue chat bubble appears you have 48 hours to instigate the private chat or it will close automatically so don’t miss the opportunity.

This link explains the process
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014 

[caesarome]

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@Academy1945 wrote:

my land line is not working have done test to prove it is the line fault

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If you ran the line test and the fault was found outside of your property @Academy1945 then it should have asked you to book an engineer repair so did you not do this ?

[Mr+Flibbles+86]

Thank you for escalating this. We have now sent an invite to chat

[Foxton]

I am having the same issue with my landline phone and have also run all the checks, could this possibly be escalated to Sky for me to get a call back please. 

[Mark39]

@Foxton what was the result of the line test?

[Foxton]

Could you arrange a call from Sky for me on my mobile number to discuss this further 

[Daniel0210]

@Foxton Sky won't call you. They won't know your mobile number and won't know who you are based on your Community sign in name. You need to answer the question from @Mark39 

[Mark39]

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@Foxton wrote:

Could you arrange a call from Sky for me on my mobile number to discuss this further 

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We can't arrange a callback, I'm afraid, for the reasons @Daniel0210 posted. We can arrange an online chat with Sky, but there's little point if the line test detects a fault as you should be able to book an engineer there and then, hence the question. 

[Kylenadine]

Thank you open reach done amazing job,,,,