Telephone landline not working

[Foxton]

Can you arrange an online chat for me with a sky representative for me then, many thanks @Daniel0210 

[Daniel0210]

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@Foxton wrote:

Can you arrange an online chat for me with a sky representative for me then, many thanks @Daniel0210 

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@Foxton We're not trying to be awkward but you still haven't told us what happened when yo7 did the line test.

[Tom-W19]

Hi Foxtron

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Academy1945]

Thank you for getting in touch. telephone has now been fixed landline problem 19th Jan.

   Regards  Colin Ayres.

[Elmunt]

Phone line not working and no internet. Tv is fine? Any ideas please. 

[Highlinder]

@Elmunt  Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[Elmunt]

Yes, have done that and have had to book an engineer. Any ideas what it could be? 

[caesarome]

It could be a fault in the exchange or a lose or broken cable somewhere, either way the engineer will go to wherever the fault it to repair it.

[Lozdawda]

I have been without a phone for two weeks now.  I decided to go with Talk talk but then decided to go back to Sky.  Talktalk hasn't released my phone. The engineer has been but he cannot help until the number has been released by talktalk. I cannot phone them because m line isn't working.   I am 87 years of age and live on my own.

[Daniel0210]

@Lozdawda 

I'm afraid we're all customers here so no one here will ring Talk Talk on your behalf. Perhaps get a family member, friend or neighbour to call them. 

[Mark39]

@Lozdawda sorry to hear you're stuck. If you can tell us more about,your cancelled switch to TalkTalk we may gain a better understanding of what's happening. When did you switch to TalkTalk, and when did you decide to cancel and go back to Sky?

[Mr+Flibbles+86]

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you 
 

[Daniel0210]

@Lozdawda 

Regarding the chat being sent to you, this is how it works. 
Look out for an email and also a blue/red speech bubble on the bottom left of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. Again, if you fail to respond to each message from Sky within 48 hours the chat will automatically close. Replies on the chat aren’t instant so keep checking the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Update – We are still looking to help you Lozdawda. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂