No dial tone

[MyPlantsDie]

I had broadband issues very slow and has been disconnecting for weeks really noisy line on calls Had a BT engineer out 8th Nov ,changed socket ran tests couldn't find a problem ,reset told to wait 10 days .Still noisy line on calls  can't have a conversation,still slow broadband, still disconnecting and Friday  lost landline completely now.Tried new phone,cables filters all the usual .

Trying to  phone Sky to get help I just can't get through .

Help 

[GD1]

@MyPlantsDie   To get you some help I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.  It will be tomorrow at the earliest.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to MyPlantsDie. 

[Addie15]

Update-We are closing this chat session now as timescale advised for resolution. If there is anything else we can do for you, please do not hesitate to reach out. Thank you.

[MyPlantsDie]

to update i have spoken to support and it turns out there is an outage causing my issue .Im at the mercy of BT to resolve  

thank you for everyones quick response  to my issue 

[MyPlantsDie]

7 days now without a land line really poor 

[Mark39]

As you rightly posted before, you're at the mercy of Openreach, I'm afraid. If resolving it means digging up footpaths etc the delay may be protracted as permissions have to be obtained before work can start.

[MyPlantsDie]

And phoneline is again not working massive noise on the line can't make or receive calls and again Internet dropping utter garbage service

[caesarome]

Do you want the messaging team to be alerted again ?

[MyPlantsDie]

Hello no need ive had enough and am leaving Sky

[Mark39]

Unless you're going to Virgin, faults for all service providers are handled by Openreach, so switching isn't going to help.