Land line phone not working

[Beardo+2]

Hi

My mothers sky land line has not worked for 2 weeks and all sky tell us is there is an outage in the area!

She is 84 living on her own with no mobile

[Mark39]

That's unfortunate, but it's an Openreach responsibility. There's nothing Sky can do about it, I'm afraid.

[Kirsty+S27]

Hi @Beardo+2 

I am sorry to hear of the issues your mum is experiencing. 

As @Mark39 has advised external faults are managed by Openreach. You haven't mentioned if your mum has a care alarm or not. If so and it's one without a battery back up please let Sky know.

Thank you.