06 Oct 2023 12:41 PM
Hi,
my phone line was disconnected before my number was posted accross and now the link is deactived .
is there a way to get the number back. i've had this number for over 25 years.
06 Oct 2023 12:56 PM
Posted by a Superuser, not a Sky employee. Find out more@MrSingh If your number was disconnected before Sky took over the line then I'm afraid there is no way to retireve that number.
06 Oct 2023 01:21 PM
where does this number go then. there must be a way of getting it back.
I was told 2 different things this morning.
1st that the number can be ported over for up to 30 day after disconnection.
2md time. that the number can not be port. it is lost.
not sure who to believe and why am i getting different sets of information from the same company.
06 Oct 2023 01:44 PM
Posted by a Superuser, not a Sky employee. Find out moreThe number goes into the pool of unused numbers. So far as I know, Sky have no process for retrieving a number from the unused pool.
Are you trying to return to Sky? Or signing up with another provider?
06 Oct 2023 01:44 PM
Posted by a Superuser, not a Sky employee. Find out moreIf you've just switched to Sky Broadband and Sky Talk Sky provide guidance which includes;
Most of the time you can keep your existing number when moving to Sky Talk. Just let us know your existing number and your phone provider when placing your order.
If we can’t transfer your number or you want a new one, you’ll get an email or letter with your new number.
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