Series link not working sky+

[sedano352]

Sky+.....when recording a movie interrupted by an info advert, series link doesn't pick up the second part of the movie.  Have tried a system rebuild but still doesn't work....maybe time go upgrade to skyq

[sedano352]

Why is it that when a film is interrupted after an hour by an unnecessary sound byte ,the second part of the film isn't recored. This happens even when I have a choice of series link the film. It should therefore recored both parts , but it doesn't.....very disappointing. 

[caesarome]

If the film is on a channel that does insert a program in the middle of it then your box should record both parts when you record it via a series link option. It is difficult to say why this didn't happen so it might be worth doing a planner rebuild:

Press Services on your remote

Select Help

Select Sky+ Rebuild

[sedano352]

Tried a rebuild.....but problem still persist 

[SKY1992bf]

@sedano352  That's down to the relevant broadcasters not providing the series link information to sky and updating to q probably won't solve the issue as it again relies on broadcasters providing the correct information 

we have seen this a few times lately, the only way round is to set each part individually 

[caesarome]

@sedano352 

When you first set the recording it should offer you a series link so does it do this ?

[sedano352]

Many thanks for your reply....I'll  just have to live with it.

[caesarome]

You shouldn't have to live with it but you are not answering our questions:

Is there a series link offered when you set the recording in advance ?

[sedano352]

Yes.....the series link is offered.  It works when series link tv shows which run for several weeks. It only happens when movies are interrupted with 5 min info commercials.

[caesarome]

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@sedano352 wrote:

Yes.....the series link is offered

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A series link for a film would be offered if the channel it was on shows a news/entertainment bulletin in the middle of the film so my question still stands, were you offered a series link for the film on a channel that does this ?

[sedano352]

Yes series link is offered on movie channel 

[caesarome]

So the series link is offered, you then select it but it only records the first half of the film before the news update. The next time you set a recording like this when you know it is recording look in the scheduled section to see if it has set the second part to be recorded.

[billbey]

Seen all the replies, none help, when setting the series link,then going to the second part shows it being set, but once first part is recorded it turns off the second part. So only way to record second part is sit there and wait for the first part to finish(not likely) Obviously if you try to set series link on second part prior to first part finishing all it does is turn it off. Been trying to get around this forever and foolishly thinking give it time and sky will sort it🤨

[Mark39]

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@billbey wrote:

Seen all the replies, none help, when setting the series link,then going to the second part shows it being set, but once first part is recorded it turns off the second part. So only way to record second part is sit there and wait for the first part to finish(not likely) Obviously if you try to set series link on second part prior to first part finishing all it does is turn it off. Been trying to get around this forever and foolishly thinking give it time and sky will sort it🤨

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You can always set up a manual recording?

[billbey]

My understanding of glass is that one cannot record anything, explain the manual way for me please.