My subscription channels on my sky plus account arent working

[Nicola1999]

My subscription channels on sky plus aren't working 

[SKY1992bf]

@Nicola1999  What on screen message if any are you seeing 

[Annie+UK]

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@Nicola1999 wrote:

My subscription channels on sky plus aren't working 

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That's not a very good description of your issue 😞 Please give more details

[Nicola1999]

What do u need 

[Nicola1999]

This is terrible can I talk to someone 

[Nicola1999]

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@Nicola1999 wrote:

My subscription channels on sky plus aren't working 

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[SKY1992bf]

@Nicola1999  We are fellow customers trying to help you not sky support 

Posting the text of any on screen messages you are seeing would be a good starting point 

[Nicola1999]

I have no idea have u removed my access it's like I haven't got a subscription anymore

[Nicola1999]

How do I get a photo on this 

[Annie+UK]

No one typing here so far works for sky, we are CUSTOMERS just like you!!!!!!!

What happens when you try to access a channel, what does it say on the TV screen??????

Details are key to being able to help, you would not go the the doctor ans say "ouch" and expect them to fix you!

[Nicola1999]

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[SKY1992bf]

@Nicola1999  Have you recently upgraded to sky Q