13 Feb 2023 02:40 PM
Hi,
Just got the mentioned error code and cannot now watch anything from my planner?
I have tried turning on / off rebooting and removed card and reinserted but still getting error.
Is there anything else I can try before contacting Sky Customer Services?
And will I lose all current recordings in my planner ?
Thanks
13 Feb 2023 02:43 PM
Posted by a Superuser, not a Sky employee. Find out moreTake a look at my FAQ
13 Feb 2023 02:59 PM
Many Thanks Annie.
Just trying Q1 as advised. When I tried there was a noise coming from my box?
Have just turned off from mains and will try next step if unsuccesful.
13 Feb 2023 03:02 PM
Posted by a Superuser, not a Sky employee. Find out more
@BazDA7 wrote:
And will I lose all current recordings in my planner ?
If the hard drive is deceased, then yes.
13 Feb 2023 03:24 PM
ok Annie thanks again and thought as much.
Now trying Q4 Software update.
Getting a beeping noise from Sky+ box but eventually stops?
13 Feb 2023 03:45 PM
Just trying 2nd attempt with Software reboot.
Is there anything worth trying before I have to do a FSR?
I did try removing / replacing my card earlier.
Should I contact sky do you think. Looking like a new box at the moment.
Thanks again
13 Feb 2023 03:51 PM
Posted by a Superuser, not a Sky employee. Find out moreIf you do need a new box, which is looking more and more likely, you'll need to look on eBay etc... for a secondhand one (DRX890 or the bigger capacity DRX895) Sky have not manufactured Sky+ boxes for many years
13 Feb 2023 03:51 PM
Posted by a Superuser, not a Sky employee. Find out moreAlmost certainly the hard disk has failed. Sky+ boxes haven't been manufactured since 2015/2016 so you'll need a used replacement. I'm not sure that Sky is still supplying them but there are plenty to choose from cheaply on eBay etc. Just choose a DRX890 or DRX895 model as they're the most recent.
Or now might be the time to upgrade to Sky Q? Sky will likely do you a good deal to persuade you.
13 Feb 2023 03:56 PM
Thanks Mark and yes maybe time to upgrade.
Just a pity that had some stuff on planner that wanted to watch / keep and somehow transfer to DVD.
13 Feb 2023 03:57 PM
And what is the best number for Sky to contact, thanks?
13 Feb 2023 03:59 PM
Posted by a Superuser, not a Sky employee. Find out moreYou can contact Sky using the number here (See the "Need more help?" dropdown near the bottom of the page)
13 Feb 2023 04:32 PM
Just spoken to Sky.
I have only 2 options.
1. Pay £65 for engineer to come out and replace with a refurbished Sky+ box.
2. Upgrade free of charge to Sky Q
They cannot help or assist with the issue.
Looks like I might aswell just try a Full Service Reboot as nothing to lose. I am going to lose planner details either way 😕
13 Feb 2023 04:45 PM
Posted by a Superuser, not a Sky employee. Find out more
@BazDA7 wrote:
They cannot help or assist with the issue
Unfortunately, no. If the hard disk has failed, it's irreparable.
13 Feb 2023 04:50 PM
Ok thanks all again.
Will upgrade to Sky Q free of charge
13 Feb 2023 07:22 PM
Posted by a Superuser, not a Sky employee. Find out more
@BazDA7 wrote:Just spoken to Sky.
I have only 2 options.
1. Pay £65 for engineer to come out and replace with a refurbished Sky+ box.
2. Upgrade free of charge to Sky Q
They cannot help or assist with the issue.
Looks like I might aswell just try a Full Service Reboot as nothing to lose. I am going to lose planner details either way 😕
You also have the option of sourcing your own Sky+HD box for less than £65
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