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Discussion topic: Download film failed

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This message was authored by Liesa+G This message was authored by: Liesa+G

Download film failed

Purchased film, didn't download (it says  it has) I'm just looking at a blue screen!!! Deleted it tried again. Don't want to be charged 6 times!

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This message was authored by mike+simmonds This message was authored by: mike+simmonds

Re: Download film failed

Posted by a Superuser, not a Sky employee. Find out more

Hi @Liesa+G 

 

Is it a premiere movie and are you watching it not through HDMI ? 

I have seen many reports where the copy protection on premiere movies doesn't work through Scart / magic eye etc 

 

if it's not that - please post again

 

if it is - have a chat with the Skystore team 

 

https://www.skystore.com/n/hcus/help/contact-us 

 

 


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Liesa+G
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This message was authored by Liesa+G This message was authored by: Liesa+G

Re: Download film failed

No not viewed by scart or magic eye.

Dont know why it won't download?

This message was authored by caesarome This message was authored by: caesarome

Re: Download film failed

Posted by a Superuser, not a Sky employee. Find out more

Have you tried completely deleting it so from the deleted folder as well then downloading it again ?

 

If you have and that hasn't fixed it then I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

 

https://www.skystore.com/help/contact-us

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