Download film failed

[Liesa+G]

Purchased film, didn't download (it says  it has) I'm just looking at a blue screen!!! Deleted it tried again. Don't want to be charged 6 times!

[mike+simmonds]

Hi @Liesa+G 

Is it a premiere movie and are you watching it not through HDMI ? 

I have seen many reports where the copy protection on premiere movies doesn't work through Scart / magic eye etc 

if it's not that - please post again

if it is - have a chat with the Skystore team 

https://www.skystore.com/n/hcus/help/contact-us 

[Liesa+G]

No not viewed by scart or magic eye.

Dont know why it won't download?

[caesarome]

Have you tried completely deleting it so from the deleted folder as well then downloading it again ?

If you have and that hasn't fixed it then I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us