17 Oct 2023 06:41 PM
I have ultra hd enabled in options @ 8 bit but can't play ultra hd films on sky cinema or on Disney plus.
my tv will play ultra hd off Disney app straight from tv but not when on sky q.
tv is Sony 65 a95L
4k 120hz
hdmi cables are 4k 120hz
please help me enable the ultra hd on sky q box
thank you
17 Oct 2023 06:47 PM
Posted by a Superuser, not a Sky employee. Find out moreDo you have UHD subscription?
17 Oct 2023 06:49 PM - last edited: 17 Oct 2023 06:50 PM
Posted by a Superuser, not a Sky employee. Find out more
@Paul1111 wrote:
I have ultra hd enabled in options @ 8 bit but can't play ultra hd films on sky cinema or on Disney plus.
my tv will play ultra hd off Disney app straight from tv but not when on sky q.
tv is Sony 65 a95L
4k 120hz
hdmi cables are 4k 120hz
please help me enable the ultra hd on sky q box
thank you
hi @Paul1111
I think Disney + will only play UHD in HDR and thus needs to be 10 bit
The TV app will play in HDR if you TV is capable
Regarding the UHD films - do they alo have the HDR logo against them ? (although I din;t think it would let you download when set to 8bit)
Is the reason for being 8 bit due to the screen darkening with SKY's HDR or some other reason ?
18 Oct 2023 07:54 AM
Posted by a Superuser, not a Sky employee. Find out more
@Paul1111 wrote:I have ultra hd enabled in options @ 8 bit but can't play ultra hd films on sky cinema or on Disney plus.
my tv will play ultra hd off Disney app straight from tv but not when on sky q.
tv is Sony 65 a95L
4k 120hz
hdmi cables are 4k 120hz
please help me enable the ultra hd on sky q box
thank you
You need to change your hdmi port to enhanced for the tv to recognise 10 bit content via the Sky Q box. May I also add what a fantastic tv you have chosen as well @Paul1111
18 Oct 2023 08:00 AM
Posted by a Superuser, not a Sky employee. Find out moreYeah you shouldn't have 8bit colour
18 Oct 2023 09:02 AM
Ironically I found my TV does a better job of upscaling than the Sky Q box, so set to 1080i (1080p is upscaled from the syq Q box too) My Sony A90J Oled TV does a much better job without so many artifacts and the picture and main menu looses that soft look and is sharp as a pin, then again I'm not surprised, any semi decent TV these days will upscale better than the Sky Q box I believe.
18 Oct 2023 09:26 AM
Posted by a Superuser, not a Sky employee. Find out more
@notagain wrote:Ironically I found my TV does a better job of upscaling than the Sky Q box, so set to 1080i (1080p is upscaled from the syq Q box too) My Sony A90J Oled TV does a much better job without so many artifacts and the picture and main menu looses that soft look and is sharp as a pin, then again I'm not surprised, any semi decent TV these days will upscale better than the Sky Q box I believe.
But you don't get UHD or HDR out of the Q if you do that
18 Oct 2023 10:39 AM
Thank you I have changed the hdmi settings to full and then the sky box excepted the 10 bit.
now I have the ultra hd logo on all sky apps running off sky and sky cinema.
thank you all so much
problem sorted.
Thanks for tv choice praise
I am very happy with the performance
19 Oct 2023 10:48 AM
I get better HDR and UHD from the apps built into my TV and since all the apps I use are on my TV anyway I find it better that way. Skys upscaling is awful compared with my TV which cost (two years ago) £2600.
19 Oct 2023 11:00 AM
Posted by a Superuser, not a Sky employee. Find out more
@notagain wrote:I get better HDR and UHD from the apps built into my TV
Yes, always always use the native TV apps if you have them!
25 Feb 2024 09:55 AM
Hi there
I have the same tv sony a95L
How did you change the hdmi settings to full?
25 Feb 2024 10:02 AM
Posted by a Superuser, not a Sky employee. Find out moreNo problem. Browse or search to find help, or start a new discussion on Community.
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