No recordings main box, no signal mini box

[Preston+j]

My main sky Q box recordings says ' service not available' and mini box says ' no satellite signal'.

I have rebooted and reset both, checks show WiFi to hub is fine but I have very limited service

[oldfella · Accepted solution]

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@Preston+j wrote:

My main sky Q box recordings says ' service not available' and mini box says ' no satellite signal'.

I have rebooted and reset both, checks show WiFi to hub is fine but I have very limited service

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Hi @Preston+j 

Looks like you hard hard drive failure.

Work through the following link
https://www.sky.com/help/articles/sky-q-hard-disk-error-messages
Ordering a new Q box usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.

[Preston+j]

@oldfella @Hi many thanks for your advice, I'll try first thing tomorrow morning but I feel you are right my hard disk is dying a death.

[Preston+j]

@oldfella Hi I rang sky who confirmed your advice, a replacement box arrives tomorrow. Thanks again