24 Feb 2024 08:41 AM
My Sky Q mini was working yesterday and today says no satellite signal. The main Q box is working and shows satellite TV. ISP is Sky as well.
Please don't post about rebooting router, Q boxes, etc as I already done that.
So any other suggestions before I try the telephonic abyss of customer service?
25 Feb 2024 09:16 AM
Was able to do anything else with this on Saturday because of family time.
The mini box refused all day to show a TV picture or the schedule, except once where it work for a few seconds before reporting a connection issue with the main box.
Today it's working perfectly.
25 Feb 2024 08:32 AM
Posted by a Sky employeeHi there @spitzie , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
25 Feb 2024 09:16 AM
Was able to do anything else with this on Saturday because of family time.
The mini box refused all day to show a TV picture or the schedule, except once where it work for a few seconds before reporting a connection issue with the main box.
Today it's working perfectly.
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