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Discussion topic: Skyq mini pixderlation problem

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This message was authored by cruy-ff-pne This message was authored by: cruy-ff-pne

Skyq mini pixderlation problem

I have a new sky q main box with a sky mini directly linked from main box with ethernet cable... Yet I get pixderlation on mini, I never have problem on main skyq box tv. Sky engineer  who fitted ethernet, checked dish, signal, changed sky q box... Since his visit 3 weeks ago getting pixerlation every 20 mins on mini. All network settings have ticks... I don't get it. 

If I disconnect ethernet from mini will the mini work... I'm not tech wise, or should I get sky back. 

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This message was authored by Quoman7 This message was authored by: Quoman7

Re: Skyq mini pixderlation problem

Posted by a Superuser, not a Sky employee. Find out more

@cruy-ff-pne wrote:

I have a new sky q main box with a sky mini directly linked from main box with ethernet cable... Yet I get pixderlation on mini, I never have problem on main skyq box tv. Sky engineer  who fitted ethernet, checked dish, signal, changed sky q box... Since his visit 3 weeks ago getting pixerlation every 20 mins on mini. All network settings have ticks... I don't get it. 

If I disconnect ethernet from mini will the mini work... I'm not tech wise, or should I get sky back. 


Hi @cruy-ff-pne Try rebooting your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot, then do the same with the Mini box?

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