25 Feb 2024 08:38 AM
I have a new sky q main box with a sky mini directly linked from main box with ethernet cable... Yet I get pixderlation on mini, I never have problem on main skyq box tv. Sky engineer who fitted ethernet, checked dish, signal, changed sky q box... Since his visit 3 weeks ago getting pixerlation every 20 mins on mini. All network settings have ticks... I don't get it.
If I disconnect ethernet from mini will the mini work... I'm not tech wise, or should I get sky back.
25 Feb 2024 09:15 AM
Posted by a Superuser, not a Sky employee. Find out more
@cruy-ff-pne wrote:
I have a new sky q main box with a sky mini directly linked from main box with ethernet cable... Yet I get pixderlation on mini, I never have problem on main skyq box tv. Sky engineer who fitted ethernet, checked dish, signal, changed sky q box... Since his visit 3 weeks ago getting pixerlation every 20 mins on mini. All network settings have ticks... I don't get it.
If I disconnect ethernet from mini will the mini work... I'm not tech wise, or should I get sky back.
Hi @cruy-ff-pne Try rebooting your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot, then do the same with the Mini box?
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion