Sky Q mini box reset step 2 of 4

[Frosty14]

My Sky mini box is stuck on step 2 of 4. All other boxes have been switched off and reset and when it says hold button until orange light is flashing, the light is already flashing and when I press the WPS button on the main box it is still not firing this box up! Two out of three boxes are working but the one in my teenagers room isn't! I've done everything everyone has recommended

[oldfella]

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@Frosty14 wrote:

My Sky mini box is stuck on step 2 of 4. All other boxes have been switched off and reset and when it says hold button until orange light is flashing, the light is already flashing and when I press the WPS button on the main box it is still not firing this box up! Two out of three boxes are working but the one in my teenagers room isn't! I've done everything everyone has recommended

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Hi @Frosty14 

Is the Main Q box the nearest Q device?

You can use the WPS button on another connected mini if it is nearer.

[Frosty14]

The box that isn't working is on the middle floor so the same distance to the main and the other mini

[oldfella]

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@Frosty14 wrote:

The box that isn't working is on the middle floor so the same distance to the main and the other mini

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Looks like you may need a Q WiFi booster @Frosty14 

Edit.

Maybe first thing to try is to swap the mini for one that is connected

[Frosty14]

Thank you so much. I linked it with the other mini and it paired with it straight away 🤦🏻‍♀️ thanks for your assistance on a Sunday 👍🏻